Dear visitor,
Please be aware that the English version of this site may not coincide with its Ukrainian original.
Section titles and headlines are identical but some materials may not be available in English – such titles are not clickable. On the other hand, there may be materials currently available only in English. We continue working on making them available in both languages.
Nevertheless, both versions do share the same structure and site map – so that you could familiarize yourself with information available on the Consumer Portal.
English-speaking visitors interested in Ukrainian consumer movement may find the section on Ukrainian consumer organizations especially useful. The section contains names and addresses of more than 100 organizations actively working in consumer protection in Ukraine .
Your comments and suggestions are always welcome.
Welcome to the Ukrainian Consumer Portal!
Just bought a faulty product and have no idea what to do? Not given your money back? No idea where to go for help? Look for answers on the Consumer Portal!
We wanted to collect on one site everything that consumers may find helpful: information on safety of goods and services, consumer rights and their protection, etc. Contact information of organizations where you can go for help is also included: contact of various state agencies and non-governmental organizations are provided for your convenience.
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05.12.2011
10 days in Poland, 14 in Ukraine – it is how much time we are allowed to return a thing we simply do not like but we have already bought it in an e-shop. In these two countries undertakings are obliged to provide necessary information as remind us consumer protection organizations in Poland and Ukrain
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08.06.2011
Football fans are still awaiting the first Euro 2012 match for 365 days. 365 days is also enough time to learn the difference between Polish and Ukrainian consumer law in detail.
365 dni dzieli miłośników futbolu od pierwszego meczu otwierającego mistrzostwa Europy w piłce nożnej. 365 dni to także dużo czasu, aby dokładnie poznać różnice między polskim a ukraińskim prawem chroniącym konsumentów.
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05.05.2009
joint EU-UNDP project Consumer Society and Citizen Networks held awarding ceremony for winners of the first all-Ukrainian school contest “Youth Tests Quality” and “Green Consumption”.
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01.04.2009
From now on Ukrainian consumers know where they can call in case of need. New consumer hotline service has been launched in Kyiv.
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13.03.2009
11-13 March 2009: Joint EU-UNDP Project “Consumer Society and Citizen Networks” held 3 rd International Forum dedicated to World Consumer Rights Day.
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08.02.2012
Jak przekroczyć granicę? Ile kosztuje bilet w metrze? O zasadach podróżowania po Polsce i Ukrainie przypominają instytucje chroniące konsumentów w obu krajach. To kolejna odsłona porad dla kibiców.
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08.02.2012
How to cross the border? How much is the ticket in the underground? Consumer protection institutions operating in Poland and Ukraine remind us about the rules of travelling in these two countries. Here follows the next section of tips for fans.
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21.04.2010
Ministry of education and science of Ukraine, Global Compact in Ukraine and the joint EU-UNDP Consumer Society and Citizen Networks Project congratulated schoolchildren who won the contest on testing “Youth tests quality”.
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19.01.2010
The global consumer movement will once again unite for a day of action on 15 March 2010.
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30.11.2009
International donors expose close links between consumer rights protection and better market economy
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02.11.2009
The Conference was organized by the Foundation Consumer Initiative Centre in cooperation with the Ukrainian Global Compact Network with the support of the joint initiative of the European Union and UNDP the Consumer Society and Citizen Networks project.
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03.09.2009
The joint EU - UNDP Consumer Society and Citizen Networks project presents a new TV programme for consumers “SPOZHYTYV” which roughly translates as "the positive consumer"
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14.08.2009
New guidelines on marketing to children have been signed by Australian fast food restaurants, such as McDonalds, KFC, Pizza Hut and Hungry Jack’s
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10.08.2009
After the regulation for the first domain of public transport enforcing the air passengers´ rights in 2006, the European Union now also enhances consumer protection regarding railway passengers.
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04.08.2009
El Poder del Consumidor (Consumer Power) highglights an article showing that children in Mexico can put on between 3 and 5kg during long holiday periods, such as the current summer break in the country. In reaction to this, the Secretary of Health in Mexico recommends that parents monitor what children eat and avoid junk food as much as possible.
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19.06.2009
The series of trainings on mediation were conducted by the CSCN project in partnership with Ukrainian Mediation Center
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12.06.2009
Results of sociological research of consumer behavior of Ukrainians
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04.03.2009
Joint EU-UNDP Project “Consumer Society and Citizen Networks” proceeds with the campaign aiming at creation of a more active Ukrainian consumer.
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27.01.2009
Scientists confirmed that there is cause for concern since 5-10% of personal music player listeners risk permanent hearing loss if they listen to a personal music player for more than one hour per day each week at high volume settings for a period of at least 5 years.
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17.11.2008
Deputy head of Consumers International, Mr. Bjarne Pedersen, presented an overview of the most frequent violations in the sphere of unfair advertising and global actions made by member organizations to deal with these violations .
Consumer Society and Citizen Networks