total number of complaints	1945
total satisfied	112

complaints today	0
satisfied today	0

Files to download

Consumer paperwork – samples
- Sample complaint – a faulty TV
- Sample expertise report – a faulty TV
- Sample expertise report – a faulty A/C
- Sample request for expertise – a faulty A/C
- Sample complaint – a faulty A/C
- Sample court petition – a faulty TV
- Sample court petition – a faulty A/C

Legislation

	- CONSTITUTION OF UKRAINE
	- LAW OF UKRAINE On Consumer Rights Protection
	- LAW OF UKRAINE On Standards, Technical Regulations and Conformity Assessment Procedures
	- Analysis and commentary – Amendments to the Law of Ukraine On Broadcasting
	- New Game Rules for Advertising in Ukraine
	- On Standards, Technical Regulations and Conformity Assessment Procedures

Consumer brochures
Analytical report - «Consumer Protection in the European Union and Ukraine»

The analytical report “Consumer Protection in the European Union and Ukraine” is a result of fruitful cooperation of five foreign and Ukrainian experts and is divided into three major parts. Part I contains a summary of conclusions and recommendations on improving the Ukrainian consumer protection system in such important areas as consumer information, alternative dispute resolution, capacity building of non-governmental organizations, consumer satisfaction index, independent testing, etc. Part II deals with the European consumer protection system. Part III analyses the Ukrainian consumer protection system as compared to the European one.
Reports
The Consumer Society and Citizen Networks Project progress report